My wife, the iPhone owner

You may recall that we ordered Theresa's iPhone (see... I've learned how to spell it!) two weekends ago. She got an email yesterday from AT&T that her phone was in, and that her local AT&T store would be contacting her to set up an appointment to pick up her phone. As of this morning, they had not called, so Theresa decided to call them. I asked her to call me back from her new iPhone so that we could talk for free. (I prefer not to spend money that does not really need to be spent.) (Unless it is something that I want.)

Ring...

"Good morning new iPhone owner"

"Hello?"

"Good morning new iPhone owner"

"Helloooo?"

"Hellooooo?"

"I can hardly hear you"

"Turn the volume up. It's the little rocker switch on the side."

"I can hardly hear you"

"USE THE LITTLE ROCKER SWITCH TO TURN UP THE VOLUME"

"I can only hear you when I put you on speaker phone"

"Let me call you back"

"OK"

Ring...

"Hello?"

"Can you hear me now?"

"Yes, but you're on my old phone. The new phone can make calls, but my phone number is not ported over to the new phone yet, so I can't receive calls for a couple hours"

"Use the little rocker switch on the side to turn up the volume"

"That just turns up the ringer"

"No... that turns up the volume too, when you are on a call"

"Is there a settings button?"

"Yes. Right on the screen. Just hit the "Settings" icon"

"There is no settings icon"

"Yes there is. Right there on the screen"

"I'm looking at the screen. It just has Phone, Mail, Safari and iPod icons."

"You should have a bunch of other icons on the screen"

"I'm looking at the screen and there are no icons"

"Turn your phone off and back on and perhaps that well reset it"

"OK... Ok, that got the icons to come on."

"Good. Take your phone back while they are still likely to have a couple more"

"OK. I'll call you back"

Ring...

"Hello"

"I am such an idiot"

"Why?" (Notice, that I didn't add "this time")

"I didn't want the screen to get scratched up, so I didn't take the plastic wrap off of the phone. The plastic was covering the earpiece. Fortunately, I figured that out before I took my phone back to the store."

"So everything's working ok?"

"Yeah"

"Ok. I'll talk to you later..."

This from a woman who makes good money working in a technologically advanced industry...